Refund policy

Coffee
Coffee is not refundable, but if there's a problem with your order, email us and we'll do our best to sort it out.

Everything else (merch, gift cards excluded)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll also need proof of purchase.

To start a return, contact us at info@backyardcoffee.co.uk. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send it. Items sent back without first requesting a return won't be accepted. Once inspected, you'll receive a full refund for the product, but the original postage cost isn't refundable.

Damages and issues
Please inspect your order on arrival and contact us immediately if anything is defective, damaged, or wrong, so we can put it right.

Exceptions
As coffee is a perishable food item, it can't be returned. We don't accept returns on sale items or gift cards.

Refunds
We'll let you know once we've received and inspected your return, and confirm if it's approved. If approved, you'll be refunded automatically to your original payment method. It can take a few days for your bank to process this.